Automatic and Manual Webhook Retries

When a webhook delivery fails, Optacy automatically retries three times, 30 minutes apart, then stops. After that, retry failed events manually from the privacy manager: open the webhooks log and use the retry control on the failed entry.

If you need to retry many failed events at once, contact us. Bulk retry via API is on the roadmap.

What happens on retry

• The signature timestamp is recalculated at retry time.
• We fetch the latest state of the privacy request and push that payload again.

Recording and transcription

Call sessions expose two separate statuses:

• recording_status: when completed, mp3_encoded_bytes is available
• transcription_status: when completed, transcription_text is available

Treat those fields independently; a request can update once for the recording and again for the transcription.