Manual Fulfillment

A live table of consumer privacy requests as they arrive. Sort by date received, due date, completion status, and more. Use it as your inbox to see what’s open, what still needs a response, and the deadline. Mark requests as acknowledged, extended, or completed to document compliance.

Toll-free number intake can be handled by our AI Live Agent. It asks the same questions you’d configure on the webform, so requests land in the dashboard ready to fulfill. If you don’t opt in, callers leave a voicemail after Optacy’s default greeting (or one customized for your brand). Call 866-I-OPT-OUT and enter Service Code 1# to hear the default. If you prefer a dedicated phone number, provision one directly from the dashboard instead of using the shared hotline. Enable transcription to read the message text, and download voicemails when you need a local copy.

Webform requests capture structured data (name, email, relationship, state of residence, and the rights requested), so your team knows what response is required at a glance. The details page mirrors the consumer-facing form and includes the submitting device’s IP address. Default rights include access, do-not-sell, deletion, data copy, and other; customize them with Jurisdiction Rules and Form Field Sets.

Email requests can appear from your privacy@yourdomain.com address directly in the dashboard. Track, respond, and fulfill them from there, alongside webform and toll-free number requests.