Toll-free number
CCPA Toll-Free Number
Instantly get a toll-free number for request intake.
Does the CCPA’s toll-free number requirement seem like a burden? That’s why we built the toll-free number tool. With one simple signup, you get a CCPA 800 number connected to our dashboard and privacy request alert system. Operators aren’t standing by. The CCPA gives you 45 days to respond, so there’s no need to staff a call center in real time. Demo the consumer experience by calling from within the United States 1-866-I-OPT-OUT (1-866-467-8688) and entering Service Code 924#.
Shared or Dedicated: Ready in Minutes
We provision access to our shared CCPA phone number as soon as you create your free-trial account. Enterprise customers can provision a dedicated toll-free number immediately from the dashboard. Both lead to voicemail unless you opt-in to AI Live Agent.
Shared hotline
Start immediately with our shared number and a unique Service Code assigned in your dashboard. Customize the greeting as needed.
Dedicated number
Enterprise customers can provision a dedicated toll-free line instantly from the dashboard, with deeper menu customization and optional AI Live Agent intake.
Publish and go
Add the number to your privacy policy, or skip that step if you use our webform, which embeds it automatically.
Voicemail shared hotline flow chart
As shown in the call flowchart, our shared hotline 866-I-OPT-OUT handles miskeyed menu choices, timeouts, and the ability to erase and re-record voicemails before submission. A dedicated phone number can bypass Service Code entry.
Opt-In To AI Live Agent
AI Live Agent can now pick up the phone when a call is made to your dedicated phone number. You can turn it on per Service Code, so callers complete a structured privacy request instead of leaving a voicemail to sort later.
- Turn it on per Service Code in Configure Menu Option on your dedicated number.
- Once enabled, the AI Live Agent walks callers through every question needed to capture the request.
- Configure it like the webform: same rights and questions, answered over the phone.
- Skip the uncategorized voicemail pile. Requests arrive in your dashboard ready to fulfill.
Dedicated number: menu customization
Choosing a dedicated number unlocks additional configuration for how callers move through your menu.
1 Service Code
Single greeting
Callers hear the greeting for your active Service Code, then record their message, bypassing Service Code entry altogether.
Multiple Service Codes
Select a menu option
A synthesized voice prompts callers to choose among your active Service Codes, then plays that option’s greeting before recording.
Full customization
Custom menu greeting
Callers hear your Menu Greeting, enter a Menu Option, then hear that option’s greeting before recording their message.
You can call requesters back from the dashboard if you need more information from the requester, but we recommend the AI Live Agent so you never have to.
Multiple numbers or Service Codes
Need many toll-free numbers or Service Codes? There is no limit. Contact us and we’ll provision them for you.
Join the Optacy community today
Have any questions? Call us.
From the US: +1 (855) 5-OPTACY (855-567-8229)
From outside the US: +1 (302) 864-2253