Smart Privacy Alerts
Smart Privacy Alerts
DSAR and compliance notifications
With Smart Alerts, you’ll never need to remember to check the compliance dashboard for new consumer requests. Open User Preferences and choose the email alerts you want: four levels of compliance alerting, from real time to deadline reminders.
Four levels of compliance alerting
Pick the cadence that matches your volume. Start with real-time alerts, then switch to digests if request volume grows.
Real-time alerts
We’ll email you whenever a new privacy request arrives, whether it came in through a webform, toll-free number, or email.
Daily digest
We’ll email you a daily summary of new requests from that day, plus your total requests outstanding from prior days.
Weekly digest
We’ll email you on Fridays a summary of new requests from that week, plus your total requests outstanding from prior weeks.
Deadline alerts
We’ll email you if the deadline for a request is three days away and you haven’t marked the request as completed.
No consumer details in email
We never email consumer details because email is inherently insecure. Instead, we send a link to view requests in our secure dashboard.
Smart Privacy Alerts FAQ
Sign in to the Optacy dashboard, open User Preferences, and choose the email alerts you want to receive. Alerts are sent from Optacy support at do-not-reply@optacy.com, so whitelist that domain to keep messages from being filtered. Once you subscribe, new requests from any intake channel reach your inbox without anyone having to check the compliance dashboard.
Most teams start with real-time alerts, which email you whenever a new request arrives by webform, toll-free number, or email. If request volume grows, switch to the daily or weekly digest. We also recommend enabling deadline alerts, which warn you when a request’s deadline is three days away and it hasn’t been marked completed, before statutory deadlines such as the CCPA’s 45 days pass.
Smart Privacy Alerts are email notifications you choose in User Preferences to hear about new requests and approaching deadlines. Smart Actions are configurable workflows with an if-this-then-that interface that act on each request, such as emailing your team when a request is verified or routing notifications by the request’s language. Smart Actions are included in the Enterprise and Enterprise + Scale plans.
Join the Optacy community today
Have any questions? Call us.
From the US: +1 (855) 5-OPTACY (855-567-8229)
From outside the US: +1 (302) 864-2253