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How Do I Receive Consumer Privacy Requests?

Intake channels, email alerts, and how requests show up in your Optacy dashboard.

Consumers can place a privacy request through:

  1. Calling 866-I-OPT-OUT and entering your Service Code
  2. Calling a dedicated phone number we provided (and selecting a menu option if your IVR requires it)
  3. Submitting a webform you embedded from the dashboard product settings
  4. Submitting a hosted webform Optacy hosts for you

Email alerts

When a request arrives through any of those channels, Optacy emails you if you have subscribed to alerts.

Recommendations:

  • Start with near real-time updates, then switch to daily or weekly digests if volume is high
  • Enable deadline approaching warnings so you are notified before statutory deadlines if a request is still open

Alerts come from Optacy support (do-not-reply@optacy.com). Whitelist that domain so messages are not filtered.