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メール応答テンプレート

メール応答テンプレート

アクセス・削除・販売禁止リクエスト向けの回答例

回答の仕方は、リクエストの種類、消費者の居住地、収集しているデータによって異なります。万能の方法はありません。以下はOptacyが社内で使うテンプレートです。{{ request.id }} などのMerge VariableでダッシュボードのリクエストIDを含め、コンプライアンスノートに記録し、送信メールを照合できるようにします。

カスタマイズできるモデル回答

完了した履行、不明な消費者、管轄外の拒否への出発点として使い、Merge Variableと法務レビューに合わせて調整してください。

1

アクセスおよび削除リクエスト完了時の回答例

宛先
{{ request.consumer_email }}
件名
Your Privacy Request to Your Brand Name

Hello,

We received the privacy request you submitted within the last ten days at optacy.com and assigned it Request ID # {{ request.id }}.

We were able to verify your identity. We successfully uploaded a copy of the information we hold about you: {{ request.document_access_link }}. We also scrubbed all the data we hold about you.

For more information about the data we collect and how we use it, please see our privacy policy. Thank you.

Regards,

Customer Service

2

不明な消費者への回答例

宛先
{{ request.consumer_email }}
件名
Your Privacy Request to Your Brand Name

Hello,

We received the privacy request you submitted within the last ten days at optacy.com and assigned it Request ID # {{ request.id }}.

We searched our records and did not find any information associated with the contact information you provided. As such, we marked this request as completed. However, if you can provide more information about the nature of your relationship with our company, we can look further into your request.

For more information about the data we collect and how we use it, please see our privacy policy. Thank you.

Regards,

Customer Service

3

カリフォルニア以外に居住する消費者への回答例(拒否)

宛先
{{ request.consumer_email }}
件名
Your Privacy Request to Your Brand Name

Hello,

We received the privacy request you submitted within the last ten days at optacy.com and assigned it Request ID # {{ request.id }}.

Your request indicated that you reside in a state other than California. At this time, we are not accepting requests of the type you submitted from persons who do not reside in California. As such, we marked this request as completed.

For more information about the data we collect and how we use it, please see our privacy policy. Thank you.

Regards,

Customer Service

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